Support, data export and leaving
Who runs this, and what support you get
Carpool is a small, volunteer-run tool for the families in a carpool group. It is not a company, and it has no support contract and no uptime guarantee. Help is best-effort: the person who runs it reads requests when they can, and answers the ones they can help with.
Write to Samuel.johnson.wi@gmail.com. If you can sign in, the Send feedback row on your Account screen is the place for a suggestion or a bug.
Getting your group's data out
An organizer can download a copy of their group's data without asking anyone. From the group's own screens:
- Open Group settings.
- Choose Download export.
The download is one JSON file named after the group and the date. It contains the group's members and their roles, its children and their guardians, its trips with their riders, its rally points, its schedules, its group invite records (without any usable invite link) and its trip notification records. It contains nothing from any other group, and nothing an organizer cannot already see in the app.
Only an organizer of the group can download it. A member who needs a copy should ask their organizer.
Leaving Carpool: deleting your account
There is no button in the app that deletes an account, and nothing on the Account screen deletes one. Deletion is done by hand, on request, so that the groups you share with other families are not broken by it.
To ask, email Samuel.johnson.wi@gmail.com from the address on your account (or tell your group organizer to pass the request on). Say that you want your account deleted, and whether you want a copy of your group's data first. You should get an answer within 30 days.
What deletion removes
- Your sign-in: the email address, passkeys and sign-in links.
- Your display name and phone number.
- Your membership of every group, and your name from their member lists.
- Your guardian links to children you help look after.
What deletion leaves in place
- The groups themselves, with their trips, rally points and schedules. Other families keep their plans and their access.
- Trips you were down to drive stay on the schedule but lose their driver, so the group has to find someone else to take them.
- Children who have another guardian stay, with their seat assignments on those trips.
- If you sign in as a child with your own account, only that sign-in goes. Your child record, and your guardian's access to it, stay.
What deletion removes elsewhere
- Children for whom you are the only guardian are deleted too, with their seat assignments — nobody would be left able to manage them.
- Invite links you created stop working, so anyone holding an unused one needs a new link.
Groups you created, or are the only organizer of
These need one step before the account can go. Another member must be made a co-organizer and take over the group; otherwise the group has to be deleted first. Deleting a group removes its trips, children and invites for every member, so handing it over is usually the better choice. An organizer of the group can make someone a co-organizer from the group's Manage group screen.
Other things worth knowing
Email already sent (trip reminders and changes) cannot be recalled. The rest of the service keeps working exactly as it did; there is nothing else you need to do.